Dealing with Conflict

• Designed for use in the workplace or voluntary organisation. This is a structured course of approximately 2 hours designed to identify the signs of conflict from the outset and give the learner some tools and knowledge to de-escalate situations. 

 

Outline Content:

• Responsibilities

• Definitions

• What causes conflict

• Warning & Danger Signs

• Outside Influences

• Contributory Factors

• Personal Space

• Behaviours

• Body Language

• Communications

• Dynamic Risk Assessment

• De-escalation

• Personal Safety

• Reporting

• After Effects

Included are a couple of table / group exercises

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Certificate included for all those who participate